College Works Painting stands behind its reputation as one of the top painting contractors in the country, and we celebrate our A rating with the Better Business Bureau. However, as we grow and continue to service over 10,000 customers a year, we understand that customer service errors are inevitable, as in any industry. If our customers are unhappy in any way, we ask that they contact our corporate office and speak with our customer care department right away. This will ensure a speedy and satisfactory resolution. It is our policy to escalate customer concerns all the way to the CEO level if necessary to satisfy a customer. We’ve painted over 90,000 homes since 2000 and have a consistent 97% customer satisfaction rating year after year. We actively seek out any customers who are unhappy with the end result of their paint job and do whatever is necessary to rectify any concerns. We’re not perfect, but we strive to be as close to it as possible.
We strive for repeat business, so we do our best to earn our client’s trust and build a long lasting relationship with our customers.
We highly recommend researching a company before entering into a home improvement contract with a contractor. To learn how to do this successfully, please read our 8 tips to avoid home improvement scams